Our A+ Call Scoring delivers insights that have helped dealers double their conversion rate
The number one reason for failing to deliver on a customer’s objective is poor telephone skills. Connec+ivity A+ Call Scoring allows you to score up to 10 customisable KPIs to identify what your team is doing well and what they could be doing better.
Whether a customer calls you directly or makes an online enquiry, their satisfaction still hinges on the quality of the call. We see exceptional results with A+ Call Scoring, not only in terms of identifying areas for training and development but also in terms of rewarding team members.
A+ Call Scoring allows individual team members to better understand their own performance and identify opportunities to improve.
Where areas for development are identified, A+ Call Scoring is an invaluable training tool.
To find out more call 0161 850 3261.