We make new friends on your behalf
With our bespoke BDC, specialists in the automotive sector, every customer is dealt with efficiently to ensure the best outcome every time. No script, no simple message taking, but an engaged customer experience that delivers everything the customer needs from service Mot and test drive booking, right through to diagnostics and additional work.
Building rapport shows customers that we understand the importance of their decision. At Connectivity we don’t believe in scripted conversations, we believe in turning everyone we call into a new friend. We intuitively make people feel at ease, knowing when to listen and how to keep the conversation going. It’s one of the reasons we align ourselves with your business outcome goals. Combing this with our exceptional team, technology and processes means we regularly achieve and exceed expectations.