Speed of Response

Speed of response to customer enquiries used to be a ‘nice-to-have’ quality in a business. Then the world locked down and everything moved online. Suddenly the convenience of doing everything from shopping to seeking medical advice on your mobile was no longer a quirk of Gen-Z.

Today, if you can’t respond to customer enquiries on the channels they use, when they want the information, they simply go elsewhere.

With the Human-AI Hybrid, you can have real conversations that take prospects out of the market in minutes.

Respond while interest is at its peak

Peak time for online enquiries is now the evening. By responding while potential customers are focused on a future purchase, you dramatically increase the chances of securing a sales appointment.

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30 seconds average response time

At Connectivity.CX we can help your business respond to an online enquiry, on average, 30 seconds after it’s been received. If you are waiting till the next morning to reply to online enquiries then you’ve already lost the sale.

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Take prospects out of the market

70% of people end up buying from the first person they have a one-to-one conversation with. We make sure that conversation is with your business, securing sales appointments and taking prospective customers out of the market for your competitors.

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Engage customers on the channels they prefer

Human contact is still what most customers prefer, especially for larger purchases. Yet that doesn’t have to be on the phone. We offer a true omni-channel solution to speed of response: voice, text, live chat. Our Virtual Assistant lets you respond to enquiries 24/7, securing that all important sales appointment whatever the time of day or night. Chats can seemlesly be resumed across different days, re-engaging customers at their prefered time or prompting them to take action.

Wow customers with your speed of response

You cannot underestimate the power of speed of response for making that all-important first impression. Listen to how some of our clients’ customers have responded to receiving a phone call within seconds of submitting their online enquiry.

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Send us your name and contact number using the form below and we’ll get back to you to arrange a meeting.