Aftersales Excellence

Aftersales Is Not an Afterthought

It is the primary engine of your dealership’s survival and profitability.

For too long, aftersales has been viewed merely as a “support function” to the showroom. But the market has shifted. With new car margins being squeezed and sales profits being affected accordingly, the workshop is no longer just a service department—it is the financial backbone of your business.

At Connectivity.CX, we understand a simple truth: while the salesperson sells the first car, the service department sells the second. Our suite of managed aftersales services is designed to boost your bottom line and ensure you never leave revenue on the workshop floor.

Our Core Aftersales Services

VHC Follow-Up
Stop Losing Revenue to “Amber” Work

For most customers, identified “Amber” work feels like a distressed purchase that is easily ignored. Automated emails are often missed, leaving thousands of pounds in unconverted revenue every month. We provide a proven, staged contact solution.

  • Multi-Channel Engagement: We go beyond email, utilizing phone, managed chat, and our bespoke VA, MiLO, to contact customers on their preferred channels.
  • Trusted Voice Technology: We display your brand name and logo on the customer’s mobile—not an unknown number—significantly increasing answer rates.
  • Seamless Integration: We manage bookings directly within your DMS, freeing your advisors to focus on the customers in the showroom.
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Enquiry Handling:
Response Speed is the New Currency

Missed calls and slow responses damage your OEM’s NPS score and cost you bookings. Customers expect real-time answers.

  • Under 60 Seconds: Our speed-of-response technology allows us to reply to online enquiries in under a minute.
  • Peak & Out-of-Hours Support: We supplement your in-house team during busy periods and handle enquiries when your dealership is closed.
  • Direct Bookings: We do not just take messages; we make service bookings directly on your behalf.
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Outbound Telemarketing
Initiative-Taking Retention

With the average UK car age reaching a record high of 10 years, there is a massive volume of repair work that independent garages are fighting to capture. We help you win that battle.

  • The EV Transition Defence: We help lock customers into service plans now, ensuring you don’t lose them to independents before they switch to EVs.
  • Service & MOT Reminders: Functioning as an extension of your business, we generate a steady supply of new leads.
  • Self-Funding Success: Our campaigns are often self-funding, generating significant increases in monthly revenue.
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Dealer Aftersales Healthcheck

Dealer Aftersales Health Check (DAHC)

Just as a VHC checks a car, our DAHC checks the health of your department. We audit your processes to reveal what is working and what is leaking profit.

  • Green: Strengths your team is executing well.
  • Amber: Opportunities ripe for revenue growth.
  • Red: Critical gaps requiring immediate resolution.
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Data & Engagement Tools

Catalyst for Aftersales

The ‘one size fits all’ approach no longer cuts it.

Catalyst is a data-driven program that predicts exactly when your customers will be in the market for specific aftersales products. By analysing vehicle age, loyalty, and buying behaviour, we turn data into actionable insights.

  • Revenue Generation: Drives sales of parts, accessories, and extended warranties.
  • Maximize Marketing ROI: Detailed reporting shows the exact return on your marketing spend.
  • Enhanced Loyalty: Delivers relevant, timely communications that feel personal to the customer.

Service Visuals

Educate, Empower, and Build Trust.

Service Advisors often struggle to explain why repairs are costly. Service Visuals acts as your “technical interpreter.”

  • 3D Animation Library: Hundreds of quality animations illustrating part locations and failure impacts.
  • Branded Experience: Personalised with your dealership’s own branding.
  • Increased Conversions: Customers who see the issue gain the confidence to approve the work instantly.

Why Connectivity.CX?

We Don’t Just Process Data. We Build Relationships.

Whether it is converting a service reminder into a workshop booking, answering an enquiry in under a minute, or identifying a customer issue before it becomes a problem, our goal is simple: Build trust, retain your customers, and boost profitability.

Ready to transform your Aftersales performance?

Request a call

Send us your name and contact number using the form below and we’ll get back to you to arrange a meeting.