For every time you hear a news story that the rise of the robots is only months away, given the power of AI, you’ll also come across a ‘virtual assistant’ that falls at the first hurdle (hint: some of the larger courier businesses fall into this category). The simple fact is that human language is complicated and charactersitics of everyday speech that we (humans) don’t even notice are incredibly complicated to teach to a computer. At Connectivity we draw on our thousands of hours of human-to-human interaction via telephone and live chat to constantly refine our Virtual Assistant. How good is it? Below is a real world demonstration of how Kate – our Virtual Assistant – lead to a confirmed sales appointment. We’ve anonymised the customer name and registration. Everything else is exactly as the conversation took place.

More than half of enquiries come out-of-hours

With over half of new sales enquiries coming outside of normal business hours, Connectivity’s Virtual Assistant is the smartest way to engage customers while their interest is at a peak.

To arrange a demonstration call us on 0161 850 3261.