AI Call Scoring, Transcription and Coaching

Our AI technology offers near-instaneous transcriptions of your calls. Not only does this provide accurate records of all calls, it delivers real-time coaching to help your team excel. Call Scoring identifies what the agent did well, providing positive reinforcement and helping to make these behaviours second nature. It also highlights what an agent failed to do, acting as a coach to remind them of their training and to convert more conversations into confirmed sales appointments.

Calls can also be scored against your chosen key performance metrics, allowing you to identify areas for further development on an individual level. Tagging allows you to bring calls needing your attention to the forefront.

AI Call Scoring ensures more authentic conversations and more lead conversions.

Each scorecard contains a recording of the call, allowing your team to listen to the areas they did well and where they didn’t achieve key performance metrics. Colour coded markers offer an at-a-glance summary of how the call was scored, along with descriptive insights of how the agent performed against your chosen key performance markers.

You’ve invested in your staff. AI Call Scoring helps to maximise that investment, helping team members to develop the skills they’ve been trained in.

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