Catalyst for Aftersales

Catalyst for Aftersales is a program that identifies key touchpoints between dealership and customer during the lifecycle of vehicle ownership. This data-driven approach identifies when customers will be in the market for aftersales and service offerings. By engaging with your customers through timely personalised contact and targeted marketing activity you can increase loyalty and retention, increasing aftersales revenue and maximising the return on your marketing spend.

This program is not just about efficient marketing. The data that informs Catalyst for Aftersales provides valuable insights into the profitability of various areas of your business. Growth opportunities are identified based on demographics such as vehicle age, customer loyalty, and past buying behavior. Detailed reporting shows you the ROI from marketing campaigns and different business areas. In many cases, Catalyst for Aftersales programs are self-funding, thanks to the impressive ROI achieved through the predictive power of our data and analytics.

Accurate prediction of when customers will be in the market for specific aftersales products and services ensures you maximise your ROI

At Connectivity.CX we have the systems, knowledge and experience to turn data into actionable insights that deliver quantifiable improvements to your business. The ‘one size fits all’ approach to delivering an outstanding customer experience no longer cuts it. Your customers want relevant and timely communications that are appropriate to their personal needs. Catalyst for Aftersales is the toolset that lets you deliver this and grow your business revenue in the process.

Want to know about Catalyst for Aftersales? Call us on 0161 850 3261 or click here to email us to arrange a trial.

The Benefits of Connectivity.CX Catalyst for Aftersales

  • Revenue Generation: Drives additional revenue through the sale of parts, accessories, and extended warranties.

  • Customer Retention: Encourages repeat business by maintaining ongoing customer engagement through aftersales support.

  • Enhanced Customer Loyalty: Builds long-term relationships by providing comprehensive aftersales care.

  • Product Lifecycle Management: Supports the entire product lifecycle, from purchase to maintenance and upgrades.

  • Value-Added Services: Introduces customers to additional services, such as service plans, warranty and insurance options.

Get in touch

At Connectivity.CX we are firm believers in demonstrating how we can deliver a more rewarding customer experience both for you and your customers. To arrange a no obligation demonstration of any of our products and services use the form below to email us. You can also call us on 0161 850 3261 or use the live chat service below and we’ll arrange a convenient time to call you back.