Customer Engagement Management
Ensuring a more rewarding customer experience

In the connected world, Customer Experience Management (CEM) is critical to the success of your business. Every customer engagement has the potential to damage or enhance your reputation online. The challenge for most businesses is that staff are often too busy to follow up on customer experiences. More importantly, the opportunity to manage and rectify negative experiences is frequently missed. You and your team work hard to deliver five-star service, but it only takes one misunderstanding or negative experience to shatter your perfect scores.

Connectivity.CX handles customer experience management for clients across the Automotive, Retail, Legal, and other sectors. Our Customer Befrienders act as an extension of your business. By providing timely, personal attention, grievances can be rectified, turning negative perceptions into a positive customer experience.

For businesses that operate as a franchise, such as automotive dealerships, negative customer experiences lead not only to reputational harm but also carry a financial impact. Connectivity.CX CEM programs can help you increase customer satisfaction survey scores.

Our CEM programs also deliver customer insights that let you adapt to changing customer expectations, increasing customer loyalty and ultimately increasing repeat business.

Want to know more about our Customer Experience Management (CEM) services? Call us on 0161 850 3261 or click here to email us to arrange a trial.

The Benefits of Connectivity.CX Customer Experience Management

  • Personalised Service: Uses customer data to tailor interactions and services, improving the overall customer experience.

  • Feedback Utilisation: Gathers and acts on customer feedback to continuously improve service quality.

  • Customer Loyalty: Increases customer loyalty by providing consistent and high-quality service experiences.

  • Brand Reputation: Enhances brand reputation through proactive and attentive customer management.

  • Data-Driven Decisions: Uses customer insights to inform business strategies and operational improvements.

Get in touch

At Connectivity.CX we are firm believers in demonstrating how we can deliver a more rewarding customer experience both for you and your customers. To arrange a no obligation demonstration of any of our products and services use the form below to email us. You can also call us on 0161 850 3261 or use the live chat service below and we’ll arrange a convenient time to call you back.