David Hart joins the Connectivity.CX team

I am delighted to announce that David Hart has joined the Connectivity.CX team as a non-executive director. David has over 30 years of automotive industy experience. Following 6 years as Commercial Aftersales Manager for Citroën, he spent 18 years at Kia UK in various roles across marketing and customer experience. He has also provided consultancy to some of the leading brands within the sector.

As a non-executive director, David will work closely with me to further develop our retail customer experience and engagement strategy. This will help shape and enhance the products on our technology and integration road map continuing our growing reputation as the industry leader in Automotive.

David spent more than 6 months researching the Aftersales sector, not only in the UK but in other established and growing markets. The result is his white paper The Future of Aftersales Profitability in Franchised Dealerships. We will be sharing the insights from David’s research with our clients over the coming months.

Having David as part of the team will help us to continue to deliver market leading solutions for our clients.