Digital Enquiry Handling

Digital enquiry handling has become the most important strand of delivering a successful customer experience. Today, consumers are connected to your business 24/7 across multiple channels such as your website, email, text messaging, and social media. Rightly or wrongly they expect to be able to connect with your business when they choose, not just during regular business hours. If you aren’t connecting with them, one of your competitors will be.

Our digital enquiry handling services offer 24/7 management of omni-channel customer contact. By engaging with prospective customers when they seek information, we not only initiate their journey toward doing business with your company but also reduce the likelihood of them considering your competitors and ultimately taking them out of the market

Speed of response has been a hallmark of Connectivity.CX digital enquiry handling since we started. Click here to listen to some examples of how we respond to online enquiries in under a minute.

Few businesses operate 24/7 but with Connectivity.CX your business can engage with prospects even when you are closed.

Customers expect a seamless experience across all channels

Successful digital enquiry handling is not just about customers being able to connect across their preferred channels of communication. Research has shown that 70% of consumers expect everyone they interact with to have the full context of their enquiry. At Connectivity.CX we can integrate with your existing systems for recording digital enquiries across all points of contact. We also provide detailed data and analytics that offer invaluable insights to help you shape future marketing activity.

Want to know more about digital enquiry handling? Call us on 0161 850 3261 or click here to email us to arrange a trial.

The benefits of Connectivity.CX digital enquiry handling

  • 24/7 Availability: Ensures customers can submit enquiries and receive responses at any time, improving accessibility and convenience.

  • Improved Efficiency: Automates enquiry routing and responses, reducing response times and freeing up staff for more complex tasks.

  • Scalability: Easily scales to handle large volumes of enquiries without a proportional increase in staffing costs.

  • Data Collection and Analysis: Collects detailed data on customer interactions, providing insights for improving products, services, and customer experience.

  • Consistent Responses: Ensures consistent and accurate responses through standardised templates and befriender replies.

  • Cost-Effective: Reduces operational costs by minimising the need for a large in-house support team.
  • Enhanced Customer Experience: Provides quick and efficient responses, leading to higher customer satisfaction and loyalty.

  • Eco-Friendly: Reduces the need for paper-based communication, contributing to environmental sustainability efforts.

  • Multi-Channel Integration: Handles enquiries from various digital channels (email, social media, live chat etc.), providing a seamless customer experience.

  • Personalisation: Utilises customer data to deliver personalised responses, enhancing the relevance and quality of interactions.

  • Tracking and Reporting: Offers detailed tracking and reporting capabilities, helping to monitor performance and identify areas for improvement.

  • Reduced Workload: Decreases the workload on sales and customer service representatives, allowing them to focus on more complex and high-value tasks.

  • Improved Response Accuracy: Minimises the risk of error in responses, ensuring accurate and reliable information is provided.

  • Quick Issue Resolution: Speeds up the resolution of customer issues by providing instant access to information and support.

  • Customer Engagement: Engages customers through interactive digital platforms, fostering stronger relationships and brand loyalty.

Get in touch

At Connectivity.CX we are firm believers in demonstrating how we can deliver a more rewarding customer experience both for you and your customers. To arrange a no-obligation demonstration of any of our products and services use the form below to email us. You can also call us on 0161 850 3261 or use the live chat service below and we’ll arrange a convenient time to call you back.