With no end in sight to the Covid 19 pandemic the only certainty is that when we begin to return to normal it will be a new type of normal.
Social distancing requirements and the financial impact of months of lost income will mean staffing levels may have to be reduced permanently or new ways of working replace what we’re all used to.
We are here to help. Our team of automotive experts can be the extension your team needs, as and when you need it.
We don’t believe in scripted calls or simply taking a message, we believe in making new friends for your business. Every member of our team intuitively makes people feel at ease, knowing when to listen and how to keep the conversation going. We call this customer befriending. It’s a proven method of increasing business, both out-of-hours and when your own team are busy dealing with customers face-to-face.
Once lockdown restrictions begin to ease businesses will need to adapt to news ways of working. Demonstrating empathy with potential customers’ reasons for changing their car is no longer enough. Concerns with health and job security will be foremost in everyone’s mind and the way you’ve always done business is going to change – possibly forever.
We can help your business adapt to whatever becomes the new normal.
Utilising our intelligent routing, we can send your calls to remote team members working from home, or to our team anywhere on the planet. We can help you set up a virtual showroom to deliver online sales appointments and demonstrations, and provide the necessary training to help your team adapt to this new way of working.
No one knows what the post Covid 19 future will bring but we do know that every opportunity will have to be maximised using fewer resources than ever before. For an informal discussion of how we can help you create this more agile business give us a call on 0161 850 3261 or email us your contact details and we’ll call you back at your convenience.