In-Hours Enquiry Handling
A more rewarding customer experience even at peak times

In-hours enquiry handling not only directly impacts your sales, but it can also destroy your hard-won reputation. Not only does this affect your sales and word-of-mouth recommendations, but it also impacts how franchised businesses are scored by the brands they represent. Today, consumers expect you to be available on the channels they prefer, at times that are convenient for them. If your business isn’t meeting this expectation, you can be sure that someone else’s will.

At Connectivity.CX we have a team of Customer Befrienders to handle your in-hours telephone enquiries on your behalf. We can help you meet your customers’ expectations during peak times or when your team is depleted due to holidays or sickness.

Our team acts as a seamless extension of your business, answering queries, making sales or service appointments, and – most importantly – making potential customers feel valued. Swiftly resolving issues turns unhappy customers into brand advocates, impressed by the service they’ve received.

Prompt in-hours enquiry handling delivers tangible business benefits

With more and more of our lives being conducted online, Connectivity.CX also offer managed live chat for handling enquiries. You can choose between managed chat operated by our Customer Befrienders or our Virtual Assistant, capable of continuing chats across multiple contact sessions on different days to secure a sales appointment.

Want to know how much difference in-hours enquiry handling would make to your business? Call us on 0161 850 3261 or click here to email us to arrange a trial.

The benefits of Connectivity.CX in-hours enquiry handling

  • Quick Issue Resolution: Addresses customer queries immediately, leading to faster resolution and improved satisfaction.

  • Improved Customer Experience: Provides real-time support, enhancing the overall customer experience during standard business hours.

  • Efficient Resource Utilisation: Utilises available staff efficiently by distributing enquiries evenly, avoiding overloads and bottlenecks.

  • Increased Employee Productivity: Enables your team to handle issues promptly, reducing downtime and increasing overall productivity.

  • Enhanced Communication: Facilitates clear and immediate communication between customers and support staff, leading to better understanding and resolution of issues.

  • Higher Conversion Rates: Captures and converts potential leads promptly, increasing the chances of making sales.

  • Customer Retention: Improves customer retention by providing timely and effective support during regular business hours.

  • Consistent Service Quality: Ensures a consistent level of service quality by handling enquiries as they come in, preventing backlogs.

  • Positive Brand Image: Projects a positive image of the company as responsive and attentive to customer needs.

  • Employee Satisfaction: Reduces stress and burnout among employees by managing enquiry volumes effectively, leading to higher job satisfaction.

Get in touch

At Connectivity.CX we are firm believers in demonstrating how we can deliver a more rewarding customer experience both for you and your customers. To arrange a no obligation demonstration of any of our products and services use the form below to email us. You can also call us on 0161 850 3261 or use the live chat service below and we’ll arrange a convenient time to call you back.