Inbound Sales and Aftersales Enquiry Handling

Inbound sales and aftersales enquiry handling is what we at Connectivity.CX first gained our enviable reputation for. Using our speed of response technology we’ve consistently been wowing customers by replying to their online enquiries in under a minute.

Our team offer timely responses to sales and aftersales enquiries, connecting customers with the right people within your organisation or even making sales or service bookings on your behalf.

With so much choice, and so many consumers making their buying decisions based on online reviews, that first contact has never been more important. We offer inbound sales and aftersales telephone enquiry handling along with managed chat services. We can supplement your in-house team to ensure calls are answered quickly at peak times, as well as offering out-of-hours enquiry handling. This not only builds your reputation and trust between your customers and your brand, it also makes perfect business sense: most consumers end up buying from the first person they have a one-to-one conversation with.

The benefits of our inbound sales and aftersales enquiry handling

  • Improved Customer Satisfaction: Provides timely and effective responses to customer queries, enhancing overall satisfaction.

  • Increased Sales Opportunities: Captures and converts potential leads, maximising sales opportunities.

  • Enhanced Customer Retention: Offers ongoing support and assistance, helping to retain customers and encourage repeat business.

  • Positive Brand Reputation: Demonstrates a commitment to customer care, boosting the company’s reputation and customer trust.

  • Cross-Selling and Upselling: Identifies opportunities to recommend additional products or services, increasing average transaction value.

  • Reduced Churn Rate: Addresses and resolves issues promptly, reducing the likelihood of customers switching to competitors.

  • Detailed Customer Insights: Collects valuable data on customer preferences and behaviours, informing future marketing and sales strategies.

  • Efficient Problem Resolution: Quickly resolves aftersales issues, minimising the impact on customer satisfaction and loyalty.

  • Consistent Communication: Ensures clear and consistent communication throughout the customer journey, fostering strong relationships.

  • Operational Efficiency: Streamlines the handling of enquiries, improving the efficiency of sales and support teams.

  • Customer Feedback: Gathers feedback that can be used to improve products and services, leading to continuous improvement.

  • Compliance and Accountability: Ensures that customer interactions are documented and tracked, aiding in compliance and accountability efforts.

Get in touch

At Connectivity.CX we are firm believers in demonstrating how we can deliver a more rewarding customer experience both for you and your customers. To arrange a no obligation demonstration of any of our products and services use the form below to email us. You can also call us on 0161 850 3261 or use the live chat service below and we’ll arrange a convenient time to call you back.