Inbound Service Bookings

Inbound service bookings have changed dramatically since the COVID lockdown, prompting a rethinking of how we do business. More consumers than ever are not only happy to make service bookings online; it’s their preferred way to do it. Even if your website isn’t set up to accept online bookings, with Connectivity.CX, you can offer the same convenience. Our speed-of-response software allows us to call customers back to confirm the information they’ve provided in an online enquiry – all in under a minute.

Even better, we can handle inbound service bookings through multiple communication channels – from text and telephone to email and live chat, which is now the number one choice for businesses to communicate with the 24-40 age group

Service experience now has a greater impact than buying experience within the customer journey

Customers now rate their service experience as being more influential than their purchasing experience when it comes to decisions about where they will buy their next car. In other words, a poor service experience not only costs you lost service revenue but could also lose you future repeat sales.

Want to know about how we can help you deliver a more rewarding customer experience during Inbound Service Bookings? Call us on 0161 850 3261 or click here to email us to arrange a trial.

The benefits of Connectivity.CX handling your Inbound Service Bookings

  • Convenience for Customers: Allows customers to book services at their convenience, improving their overall experience.

  • Accurate Scheduling: Ensures precise appointment scheduling, reducing wait times and enhancing operational efficiency.

  • Improved Customer Satisfaction: Provides immediate confirmation and assistance, leading to higher satisfaction rates.

  • Data Collection: Captures detailed customer information for personalised service and future marketing efforts.

  • Operational Efficiency: Streamlines the booking process, freeing up staff to focus on service delivery.

  • Omni-channel: Different demographics have different preferred communication channels. We can manage service bookings across all channels.

Get in touch

At Connectivity.CX we are firm believers in demonstrating how we can deliver a more rewarding customer experience both for you and your customers. To arrange a no-obligation demonstration of any of our products and services use the form below to email us. You can also call us on 0161 850 3261 or use the live chat service below and we’ll arrange a convenient time to call you back.