Managed SMS Enquiry Handling

Our managed SMS enquiry handling service lets you capitalise on one of the most cost-effective communications channels. SMS (text messaging) is increasingly the preferred channel of communication for consumers with open rates as high as 98%. That’s almost five times the typical open rate of a successful email marketing campaign.

One of the key benefits of SMS is its immediacy. For younger consumers, most text messages are opened within 90 seconds of being received. Even for older consumers, SMS messages are checked far more frequently than emails. With such rapid response times, ensuring that you can reply quickly to consumer enquiries is paramount

Consumers respond to SMS in a matter of minutes

SMS is agile and cost-effective for both inbound enquiries and outbound campaigns. Service bookings can be managed entirely through SMS—from the initial enquiry to booking, post-service satisfaction surveys and appointment reminders. SMS is also a great addition to any outbound marketing activity. With the right messaging, a text message can direct customers to your website, request a callback, or provide unique offer codes that incentivise purchases and offer valuable consumer data to shape future marketing efforts.

Want to know about our managed SMS enquiry handling? Call us on 0161 850 3261 or click here to email us to arrange a trial.

The benefits of Connectivity.CX managed SMS enquiry handling

  • High Open Rates: Ensures messages are seen promptly, as SMS boasts significantly higher open rates compared to email.

  • Immediate Communication: Facilitates quick and direct communication with customers, suitable for urgent or time-sensitive information.

  • Accessibility: Reaches customers who may not have internet access or prefer mobile communication.

  • Convenience: Provides a convenient channel for customers to ask questions and receive responses on the go.

  • Automated Responses: Supports automated responses for common enquiries, improving efficiency and consistency.

  • Enhanced Engagement: Engages customers through a personal and direct channel, fostering stronger connections.

  • Integration: Integrates with CRM systems to maintain detailed records of customer interactions and streamline follow-up actions.

  • Appointment Reminders: Sends reminders for appointments, reducing no-shows and ensuring better-scheduling adherence.

  • Feedback Collection: Gathers customer feedback efficiently, aiding in continuous service improvement.

  • Promotion and Updates: Delivers promotional offers and updates directly to customers, driving engagement and sales.

  • Cost-Effective: Offers a cost-effective solution for customer communication, especially for quick updates and reminders.

  • Follow-Up Capability: Enables easy follow-up on previous interactions, ensuring continuity and thoroughness in customer service.

  • Security: Provides a secure and reliable communication method, reducing the risk of message interception compared to other digital channels.

Get in touch

At Connectivity.CX we are firm believers in demonstrating how we can deliver a more rewarding customer experience both for you and your customers. To arrange a no obligation demonstration of any of our products and services use the form below to email us. You can also call us on 0161 850 3261 or use the live chat service below and we’ll arrange a convenient time to call you back.