Out-of-Hours Enquiry Handling
Secure sales appointments beyond 9 to 5

Our out-of-hours enquiry handling can transform the number of sales appointments you make, at surprisingly low cost. It’s no surprise that most customer journeys begin outside of the normal 9 to 5 business hours. Evenings are when people have the time to research their future purchases. It’s also when their interest is at a peak. Start a conversation with prospective customers during this time and around 70% of them will end up buying from you.

At Connectivity.CX we have a team of Customer Befrienders to handle telephone enquiries on your behalf. They can make sales appointments, answer basic queries, and – most importantly – make potential customers feel like you value their business. Since prospective customers often won’t bother speaking to anyone else, it creates a more rewarding experience for both them and your business.

We handle enquiries on the channels your customers prefer to use

Connectivity.CX also offer online chat for handling enquiries. Choose between managed chat operated by our Customer Befrienders or our Virtual Assistant, capable of continuing chats across multiple contact sessions on different days to secure a sales appointment.

Out-of-hours telephone enquiry handling is available between 8.00 am and 9.00 pm weekdays and 9.00 am to 7.00 pm on weekends.

That’s 62.5% more availability compared to a standard 8-hour day.

Or put another way, 62.% more time that you could be available while your competitors aren’t. Our online chat enquiry handling is available 24/7 365 days a year. It never sleeps.

Curious how much difference out-of-hours enquiry handling would make to your business? Call us on 0161 850 3261 or click here to email us to arrange a trial.

The benefits of out of hours enquiry handling

  • Increased Sales Opportunities: Capture potential leads and sales that might be lost if no one is available to respond outside regular hours.

  • Improved Customer Satisfaction: Ensure customers can reach support at any time, leading to higher satisfaction and loyalty.

  • 24/7 Availability: Provide round-the-clock assistance, catering to customers in different time zones and those with urgent needs.

  • Enhanced Brand Reputation: Demonstrate commitment to customer service, enhancing your company’s reputation as responsive and reliable.

  • Reduced Workload During Peak Hours: Eases the pressure on staff – and the number of unanswered calls – during regular hours by handling some enquiries outside of them.

  • Competitive Advantage: Distinguish your business from competitors who do not offer out-of-hours support.

  • Efficiency in Issue Resolution: Allows for quicker responses and resolutions, preventing minor issues from escalating.

  • Data Collection and Insights: Gather data on customer needs and behaviours outside regular hours, providing insights for better service strategies.

  • Flexibility for Customers: Accommodate customers’ varied schedules, making using your service more convenient for them.

  • Operational Continuity: Ensures business operations are maintained even during unexpected events or emergencies that occur outside regular hours.

Get in touch

At Connectivity.CX we are firm believers in demonstrating how we can deliver a more rewarding customer experience both for you and your customers. To arrange a no obligation demonstration of any of our products and services use the form below to email us. You can also call us on 0161 850 3261 or use the live chat service below and we’ll arrange a convenient time to call you back.