Vehicle Health Check Follow-Up

For consumers, service advisories are often a distressed purchase that is easy to put off or even forget about, especially since many advisories may not require attention for several months. Our staged contact program provides regular, gentle reminders, increasing in urgency as more time passes from the initial health check. It’s a proven way to remind customers that potentially serious safety issues need addressing, without coming across as pushy.

Customers like our vehicle health check follow-up reminders as it allows them to plan the cost of any work into their budget and around their need to use their vehicle.

Rather than relying on automated emails, that are too easily missed or ignored, at Connectivity.CX the full suite of communication channels is used for our follow-up contacts. Consumers are far more receptive to contact on the channels that they have expressed a preference for.

The Connectivity.CX Vehicle Health Check Follow-Up program frees up your service advisors to concentrate on what they do best – delivery of a first class customer experience. Our team handle all contact and can manage bookings directly with your existing DMS or arrange callbacks for your service team to complete the process.

Without a Vehicle Health Check Follow-Up program you are losing service revenue

Our Vehicle Health Check Follow-Up program has been created based on thousands of follow-ups carried out on behalf of large dealer groups and independent dealerships. Drawing on the data generated from these calls we’ve arrived at what we feel is the optimum road map of when and how often to contact customers.

Want to know about our Vehicle Health Check Follow-Up program? Call us on 0161 850 3261 or click here to email us to arrange a trial.

The benefits of Connectivity.CX Vehicle Health Check Follow-up program

  • Proactive Maintenance: Encourages timely maintenance, preventing minor issues from becoming major problems.

  • Increased Service Revenue: Generates additional revenue by addressing identified service, repair and maintenance needs.

  • Customer Trust: Builds trust by demonstrating a commitment to vehicle safety and performance.

  • Improved Vehicle Longevity: Enhances vehicle longevity and performance through regular maintenance.

  • Safety Assurance: Ensures customer safety by addressing potential issues highlighted during health checks.

  • Customer Engagement: Maintains ongoing communication with customers, reinforcing the value of regular service visits.

  • Detailed Records: Provides customers with detailed maintenance records, supporting informed decisions about vehicle care.

Get in touch

At Connectivity.CX we are firm believers in demonstrating how we can deliver a more rewarding customer experience both for you and your customers. To arrange a no obligation demonstration of any of our products and services use the form below to email us. You can also call us on 0161 850 3261 or use the live chat service below and we’ll arrange a convenient time to call you back.