EVHC Excellence

With the Connectivity EVHC Excellence program you can transform your Aftersales department from a cost centre to a high-conversion revenue engine.

EVHC combines our state-of-the-art MiLO digital assistant with industry-leading coaching to generate more service work from defered ‘amber’ work. Work that often represents 30-40% of untapped workshop capacity. Think how much additional revenue that work could be bringing in.

Take a look at the 8-step full-loop process below, then call us on 0161 850 3261 to arrange a meeting.

The 8-Step Full-Loop Process

1. Booking

MiLO SMS/RCS Agent

  • Confirms booking
  • Sends EVHC animated explainer
  • Interest-free funding link

Strategic Outcome

Persistance: Automated follow-up on deferred work to prompt re-booking.

2. Pre-Call

Digital Reminder

Final SMS/RCS reminder of the day’s process and the value of EVHC.

Strategic Outcome

Trust: Sets expectations and reduces the number of “no shows”.

3. Service Day

Visual Evidence

Advisor sends animated videos of parts requiring change or recommendation.

Strategic Outcome

Transparency: “Seeing is believing” leads to faster authorisation.

4. The Close

MiLO Intelligence

Authorisation calls are recorded, trasncribed and AI-scored for quality.

Strategic Outcome

Visibility: Total insight into how objections are handled in real-time.

5. Core Coaching

H2H Coaching (session 1)

Human coaches use MiLO data to upskill advisors on “day of” technique.

Strategic Outcome

Growth:: Specific development on conversion gaps and tech-adoption.

6. Redirection

MiLO Email/SMS Agents

Automated follow-up on deferred work to prompt re-booking.

Strategic Outcome

Persistence: Targeted calls to re-book deferred work leads. (Recorded and scored.)

7. Final Call

Human Outreach

Targeted calls to re-book deferred work leads. (Recorded and scored.)

Strategic Outcome

Validation:: High value human closing, captired by MiLO Intelligence.

8. Loop Coaching

H2H Coaching (session 2)

Reviews deferred call data too refine the final “long game” sale.

Strategic Outcome

Mastery: Continuous improvement across the entire sales lifecycle.

The Competitive Advantage

Technology Adoption Coaching: We don’t just coach “sales”; we coach advisors on how to leverage the MiLO ecosystem effectively in the early phases to make the final sale easier.

Total Lifecycle Visibility: Most programs stop at the workshop door. We track and coach the deferred work phase, which often represents 30%–40% of untapped workshop capacity.

Frictionless Funding: Integrating interest-free options at the point of booking removes the number one barrier to sale—affordability—before the vehicle even arrives.

Surgical Training: Using transcripts and AI scores means coaching is never “general.” It is specific, evidenced-based, and results-oriented.

The Competitive Advantage

Technology Adoption Coaching: We don’t just coach “sales”; we coach advisors on how to leverage the MiLO ecosystem effectively in the early phases to make the final sale easier.

Total Lifecycle Visibility: Most programs stop at the workshop door. We track and coach the deferred work phase, which often represents 30%–40% of untapped workshop capacity.

Frictionless Funding: Integrating interest-free options at the point of booking removes the number one barrier to sale—affordability—before the vehicle even arrives.

Surgical Training: Using transcripts and AI scores means coaching is never “general.” It is specific, evidenced-based, and results-oriented.

Key Performance Indicators (KPIs)

EVHC Conversion Rate
Average Invoice Value
Deferred Work Recovery Rate
Advisor Confidence and Customer Retention

Key Performance Indicators (KPIs)

EVHC Conversion Rate
Average Invoice Value
Deferred Work Recovery Rate
Advisor Confidence and Customer Retention

Request a call

Send us your name and contact number using the form below and we’ll get back to you to arrange a meeting.